CERSAI – System Requirements & Common Errors
This article will help to resolve common problems faced while using digital signature on https://www.cersai.org.in/
System Requirement :
| Requisite software | Details |
|---|---|
| Operating System | Windows 7 & Above |
| Java (32-bit) Latest Version | Download Here |
| Internet Explorer 11 (Recommended)* | Download Here |
| Watchdata PROXKey Drivers | Download Here |
Common Errors
Error 1 : Exception OccurredTypeError Object doesn’t support this property or method
Indicative Solutions
Solution 1
– Remove Java from your systems if any installed previously
– Install Java version 8u161 – 32 bits – download here
– Add https://www.cersai.org.in/ to Internet Trusted Sites & Java Exception Site. This can be simply done using utility from ProxKey USB Token. Refer article ‘Configure Java & Internet Settings‘
– Restart system and try again
Error 2 : Select your device type – how to select ProxKey Token DLL
Solution 1
– select Device Type as ‘Other‘
– Under Location of library file , Click on browse and navigate to path ‘ My Computer –> C Drive (Windows Installation Driver) –>Windows –>System 32 –> SignatureP11.dll’
