LOST / FORGOT USER PIN
The user PIN of the token is should be kept confidential and not to be disclosed to any other person other than the subscriber of the digital signature certificate.
In case the user forgets the USER PIN of the ProxKey token in which his digital signature is stored , he can request to reset his USER PIN from the following person
- RA (Registration Authority) : RA is the organization / person from which the user has procured his digital signature after due verification. In case the user has forgot the PIN he should approach his RA who has issued the digital signature in ProxKey Token. RA will verify the user to check whether the request to reset the USER PIN has come from the authorized person. After successful and satisfactory verification RA will be able to unlock the USER PIN with his ADMIN PIN.
- IT Administrator : In case the certificate is procured by the organization for its employees, the IT administrator usually does the verification of the USER and he can reset the USER pin if he has set the ADMIN PIN of the token