LAUNCHING REMOTE ACCESS SOFTWARE

ProxKey Token has inbuilt remote access utility for its users to get live remote support from our support center in case of any issues while using a digital signature in proxkey token.

Following steps to be followed for launching remote access utility

• Locate WD ProxKey Icon on the desktop, double click to open the token utility,Click on “HELP” option and then on “Remote Access” in the right hand side

• Click on OK for remote installation .

• The utility will be downloaded for the first time and saved on the computer. This may take 15 -60 seconds depending on your internet speed. Once downloaded the utility will be launced

• Provide this ID and password to the technical support executive

Once connected , the technical support executive will be able to see your computer screen remotely on this location and will help him to identify the problem and provide support

ProxKey Exclusive Feature – Inbuilt Remote Access Tool