Token Installation

Configure Java & Internet Settings

Most of the PKI (Public Key Infrastructure) applications work seamlessly in Internet Explorer with Java installed on the system. However many sites required some additional configuration of Internet Settings on IE and Java configuration. ProxKey token has inbuilt utility to configure your Internet Explorer settings and JAVA to work with most of the PKI applications […]

Unlock User PIN – for RA/CA/IT Admins

UNLOCK USER PIN USING ADMIN PIN This article explain how RA / CA / IT admin of the organization can unlock USER PIN of the digital signature in ProxKey token in the event the USER forgets his USER PIN When the user forgets the user pin, token middle ware allows 15 attempts to enter the […]

Raise support ticket

TICKET SUPPORT ProxKey provides inbuilt support ticket submission module for raising support tickets, Error Screen shot submission, ¬†get ticket updates over email and call, timely resolutions of problems. Our ticket support is accessible on www.support.cryptoplanet.in. Alternatively you can also initiate ticket submission from token This article will guide you how to raise a support ticket […]

Remote access for support

LAUNCHING REMOTE ACCESS SOFTWARE ProxKey Token has inbuilt remote access utility for its users to get live remote support from our support center in case of any issues while using a digital signature in proxkey token.   Following steps to be followed for launching remote access utility Locate WD ProxKey Icon on the desktop, double […]

Lost Pin/Password – Reset

LOST / FORGOT USER PIN The user PIN of the token is should be kept confidential and not to be disclosed to any other person other than the subscriber of the digital signature certificate. In case the user forgets the USER PIN of the ProxKey token in which his digital signature is stored , he […]

ProxKey DLL file

ProxKey DLL File Location ProxKey USB Token can be manually located at the following location in case some PKI apps require manually invoking the token dll file. dll file is name as SignatureP11.dll and can be located at following path Go My Computer –> C Drive (Windows Installation Driver) –>Windows –>System 32 –> SignatureP11.dll

Update ProxKey Driver

ProxKeytokens have automatic update feature, where in when the new software is released for the tokens it will be uploaded in the FTP. The installed driver or middle ware periodically checks the FTP if any new update is available and if any new release is found it will automatically prompt for update. following are the […]

Check Driver version

CHECK DRIVER VERSION ProxKey token has various drivers released from time to time to update its software to meet the operating system developments. You can check the your installed driver version by following some simple steps as under : Locate “WD ProxKey” Icon on the desktop, ¬†double click on it to launch the token utility […]

Change User PIN

CHANGE TOKEN USER PIN User PIN is the password which the subscriber of the digital signature (DSC application) will have to use while doing a digital signature using his ProxKey token. User PIN has to be kept confidential and not to be disclosed to any other person. ProxKey USB Token has a SOFT KEY facility […]