LAUNCHING REMOTE ACCESS SOFTWARE
ProxKey Token has inbuilt remote access utility for its users to get live remote support from our support center in case of any issues while using a digital signature in proxkey token.
Following steps to be followed for launching remote access utility
- Locate WD ProxKey Icon on the desktop, double click to open the token utility
- Click on “HELP” option and then on “Remote Access” in the right hand side
- The utility will be downloaded for the first time and saved on the computer. This may take 15 -60 seconds depending on your internet speed. Once downloaded the utility will be launced
- Provide this ID and password to the technical support executive
Once connected , the technical support executive will be able to see your computer screen remotely on this location and will help him to identify the problem and provide support