ProxKey Token has inbuilt remote access utility for its users to get live remote support from our support center in case of any issues while using a digital signature in proxkey token.


Following steps to be followed for launching remote access utility

  • Locate WD ProxKey Icon on the desktop, double click to open the token utility

  • Click on “HELP” option and then on “Remote Access” in the right hand side

  • The utility will be downloaded for the first time and saved on the computer. This may take 15 -60 seconds depending on your internet speed. Once downloaded the utility will be launced

  • Provide this ID and password to the technical support executive

Once connected , the technical support executive will be able to see your computer screen remotely on this location and will help him to identify the problem and provide support


ProxKey Exclusive Feature – Inbuilt Remote Access Tool